Novoplan is a secure and reliable web application that has been designed to accommodate the unique operating and security environments of local and state authorities.

Further technical information is provided below.

Data and security

Novoplan is certified to ISO/IEC 27001:2013

Novoplan supports Single Sign On (SSO) and uses role-based access controls to ensure that client data is only accessible to authorised users in accordance with business requirements.

Client data is securely stored in separate Microsoft Azure SQL databases which are hosted, secured and geo-replicated at two locations within Australia. To provide an additional layer of data protection, each client database is encrypted and backed up on a daily basis to secure, client-specific Amazon Web Services (AWS) S3 buckets located within Australia.

All Novoplan data is encrypted in transit and at rest.

The Novoplan application is subject to regular independent penetration testing.


Novoplan can integrate with third party property management, development assessment, document management, finance and receipting business systems through its API.

This enables infrastructure contributions processes to be integrated with wider business processes and workflows and facilitates the automatic exchange of data between business systems.

Novoplan supports Single Sign On (SSO).

Useability and accessibility

Novoplan can be accessed through any modern web browser and does not require the installation of additional plugins to user’s computers. Novoplan’s user interface design is intuitive and is easily navigated by new users with a low level of understanding of the application.

The Novoplan application achieves level A compliance with version 2.0 of the Web Content Accessibility Guidelines (WCAG).

Availability and performance

The Novoplan web application is hosted on the MS Azure App Service which operates with an uptime of 99.95%.

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