Guiding Your Transformation:
Expert Support Every Step of the Way
From the moment our customers begin to consider Novoplan, our expert team are there to support them through their entire transformation and improvement journey.
Considering Novoplan?
Our customers share a common problem – they want to improve their infrastructure contributions and delivery frameworks but are unsure where to start.
To address this, we have developed a structured and collaborative approach to engaging with prospective customers that allows our team to efficiently identify each customer’s unique challenges.
This equips you with a comprehensive understanding of the benefits that Novoplan will provide to your business.
Importantly, we provide this service at no cost to you.
Supporting customers
The Novoplan solution is supported by a dedicated team of experienced service professionals who guide our customers through their transformation and improvement journey.
Implementation and Ongoing Support
Our dedicated Customer Delivery team is comprised of experienced project managers, trainers, and functional and technical consultants.
Utilising Novoplan’s standardised implementation methodologies and best practice business processes, they ensure the seamless introduction of Novoplan into our customers’ operations.
Service Desk
The Novoplan solution is supported by a dedicated service desk that delivers reliable and responsive support to our customers.
Our service desk is staffed by highly trained professionals who are committed to ensuring the seamless operation of our software and the satisfaction of our users.
Customer success
Included in your Novoplan subscription, our Customer Success program is aimed at ensuring that every customer derives maximum value and usage.
Each customer is assigned a dedicated Customer Success Manager responsible for developing and delivering a tailored action plan to drive mutual success each year.
We also invite Novoplan customers to share their insights and experiences at the annual Novoplan Customer Forum, an in-person event that is hosted at a different customer site each year.