City of Townsville
Townsville City Council is a large regional local government located in North Queensland. They appointed Novoplan in June 2018 and have the distinction of…Read more
Our business is dedicated to implementing industry-leading security practices to ensure the safety of the Novoplan application and our customers’ data. To support this commitment, Novoplan has implemented an Information Security Management System (ISMS) as a framework for managing information security on a continual basis. Our ISMS has been independently certified against the ISO 27001 standard.
Novoplan customer data is stored in separate, secure, geo-replicated databases hosted and backed up within highly secure Australian data centres. All customer data is encrypted in transit and at rest using modern, secure ciphers.
Our development team are trained in secure development practices, and the Novoplan application is subject to regular independent penetration testing and vulnerability scans to ensure that our systems remain protected against ever evolving security threats.
Use of the Novoplan SaaS is subject to robust access controls including Single Sign-On (SSO) and the use of role based access controls to ensure that customer data and application functionality is only accessible to authorised users in accordance with relevant business rules.